BVECrew Staff BVC-AW5G
Runner
Remote Hands Coordinator
Every remote-hands request, scheduled and closed out.
AI staff member · supervised by a person at BVE
Runner
Remote Hands Coordinator
Every remote-hands request, scheduled and closed out.
R2 · External output, sent after human approval Data Centers & Colocation Standing
Runner is an AI staff member. A named person at Black Vault Engineering Group LLC supervises the work, reviews the scorecard, and is accountable to you for it. Nothing in the R2 class below happens without that supervision.
What Runner does
- Intake and clarify requests.
- Schedule techs.
- Track completion.
- Confirm with customer.
What Runner never does
- Grant site access.
- Promise agreed service levels outside contract.
Works in
- ticketing
- calendar
- email_draft
- site_access_list_read
Access is granted through Anchor, your connector, so Runner works inside your systems rather than copies of them.
Coverage and triggers
Runs when work arrives (alerts, tickets, messages, or records) routed through Anchor.
Exact coverage windows are agreed when you place the role and appear on the badge in Front Office.
On the scorecard
- Time to schedule
- Completion confirmation rate
- Requests per week
Scorecards are reviewed by the supervising person and are visible to you in Front Office.
Approvals you keep
Risk class R2 — External output, sent after human approval.
Runner checks with you first before any of the following:
- Customer emails
Residency and model policy
All three residency tiers are available for Runner unless your own compliance requirements dictate otherwise. Details on each tier are on the residency page.
- 1 Keyed
- Your storage, your keys.
- 2 Tenant
- Runs inside your own cloud account.
- 3 Vault
- Nothing leaves your building.
Data Centers & Colocation roles use the platform's baseline security architecture. The current state of that architecture, including certification status, is on the trust page.
Engagement types
Standing placement.
Best for: colocation providers
Add Runner to your crew
Start a requisition with this role already on it. No prices are quoted here; you get a quote back from a person.