AI staff, supervised by people

Add headcount without hiring.

BVECrew places AI staff for your busy season. Each crew member is an AI role with a fixed job description, connected to your systems, and supervised by a named person at Black Vault Engineering Group LLC. You get the extra hands; you do not run a hiring process.

14 roles on the roster · onboarding inside 72 hours

How it works

Four steps, one supervisor, no hiring.

  1. 01 · Day 0

    Requisition

    Tell us the work, the season, and where your data may live. We confirm the role, the engagement type, and what it may do on its own.

  2. 02 · 72 hours

    Onboarding

    Within 72 hours we connect the role to your systems through Anchor, set its approval tiers, and confirm coverage hours with you.

  3. 03 · Named supervisor

    Placement

    The role starts work under a named supervisor at BVE. A person approves anything that leaves your systems or cannot be undone.

  4. 04 · Monthly

    Performance review

    Every month you get a scorecard against the role’s stated measures. Keep the placement, change it, or end it.

The crew

A sample of the roster.

Every crew member is an AI role with a written job description: what it does, what it never does, and how it is measured. All of them work under a named human supervisor. See all 14 roles.

  • BVECrew Staff BVC-EPDD

    Tally

    Tax Document Coordinator

    Every client's documents in before the deadline.

    Risk
    R2
    Role file tally

    Tools

    • practice_management
    • document_portal
    • email_draft
    • sms_draft
    • calendar

    KPIs

    • Returns document complete by target date
    • Missing doc follow up time
    • Client response rate

    Engagement

    TempSeasonal reserveTemp-to-perm

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-63XA

    Tieout

    Reconciliation Assistant

    Books that tie out before month-end close.

    Risk
    R1
    Role file tieout

    Tools

    • accounting_system_read
    • bank_feed_read
    • draft_journal_entries
    • email_draft

    KPIs

    • Accounts reconciled on time
    • Exceptions flagged
    • How many days the monthly close took

    Engagement

    TempSeasonal reserveStanding

    Risk class R1

    Reversible internal writes

  • BVECrew Staff BVC-GEFL

    Counter

    Customer Care Associate

    Order questions answered while the rush is on.

    Risk
    R2
    Role file counter

    Tools

    • ecommerce_platform_scoped
    • helpdesk
    • shipping_tracking
    • returns_portal

    KPIs

    • How quickly we send the first reply
    • Share of requests we close without needing a person
    • How satisfied your team and customers were with our work
    • Refunds within policy

    Engagement

    TempSeasonal reserveTemp-to-perm

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-T8X4

    Vigil

    NOC Technician, Tier 1

    Awake at 3am so your team doesn't have to be.

    Risk
    R1
    Role file vigil

    Tools

    • monitoring_read
    • ticketing
    • runbook_executor_scoped
    • oncall_page

    KPIs

    • Alerts triaged
    • How fast we notice and start working an alert
    • Noise reduction pct
    • How often the things we hand to a person truly needed one

    Built for

    MSPs · small ISPs

    Risk class R1

    Reversible internal writes

  • BVECrew Staff BVC-AW5G

    Runner

    Remote Hands Coordinator

    Every remote-hands request, scheduled and closed out.

    Risk
    R2
    Role file runner

    Tools

    • ticketing
    • calendar
    • email_draft
    • site_access_list_read

    KPIs

    • Time to schedule
    • Completion confirmation rate
    • Requests per week

    Built for

    colocation providers

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-DBHS

    Folio

    Client Service Associate

    Paperwork right the first time, meetings fully prepped.

    Risk
    R2
    Role file folio

    Tools

    • advisor_crm
    • document_portal
    • email_draft
    • archive_export

    KPIs

    • Forms in good order first pass
    • Meeting prep on time
    • Follow up completion

    Engagement

    TempSeasonal reserveStanding

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-HMUR

    Restock

    Inventory & Supplier Coordinator

    Keeps shelves full and suppliers on schedule.

    Risk
    R2
    Role file restock

    Tools

    • inventory_system
    • purchasing_draft
    • shipping_tracking
    • email_draft

    KPIs

    • Stockouts prevented
    • Po follow up time
    • Eta accuracy

    Engagement

    TempSeasonal reserveStanding

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-3ZWN

    Waypoint

    Field Dispatch Coordinator

    Right tech, right site, paperwork done.

    Risk
    R2
    Role file waypoint

    Tools

    • work_order_system
    • tech_roster_read
    • email_draft
    • sms_draft

    KPIs

    • Time to assign
    • First time fix rate
    • Closeout completeness

    Built for

    field service companies

    Risk class R2

    External output, sent after human approval

  • BVECrew Staff BVC-FFC9

    Census

    Infrastructure Data Steward

    Every asset, port, and circuit accounted for.

    Risk
    R1
    Role file census

    Tools

    • dcim_api
    • cmdb_read
    • discovery_reports

    KPIs

    • Record accuracy pct
    • Drift items resolved
    • Audit readiness

    Built for

    colocation providers · enterprise data centers

    Risk class R1

    Reversible internal writes

  • BVECrew Staff BVC-GE9L

    Shelf

    Catalog Specialist

    Listings ready before the season starts.

    Risk
    R2
    Role file shelf

    Tools

    • catalog_system
    • marketplace_listing_draft
    • image_library_read

    KPIs

    • Listings live by season start
    • Listing error rate
    • Conversion on updated listings

    Engagement

    TempSeasonal reserveStanding

    Risk class R2

    External output, sent after human approval

Busy-season calendar

Reserve crew before the season starts.

A seasonal reserve is a role held for your peak window and started on the date you set. Pick a month to see which verticals are usually busy then.

Illustrative windows. Your own peak is what matters; tell us on the requisition.

Typical peak months by vertical (illustrative)
Vertical Reserve
Tax & Accounting Filing season, then the extension deadlines. Jan: peak Feb: peak Mar: peak Apr: peak May: steady Jun: steady Jul: steady Aug: steady Sep: peak Oct: peak Nov: steady Dec: steady Reserve your season
Financial Services Quarter-end close and year-end reporting. Jan: peak Feb: steady Mar: peak Apr: steady May: steady Jun: peak Jul: steady Aug: steady Sep: peak Oct: steady Nov: steady Dec: peak Reserve your season
Retail & E-commerce Holiday volume and the returns that follow. Jan: peak Feb: steady Mar: steady Apr: steady May: steady Jun: steady Jul: steady Aug: steady Sep: steady Oct: steady Nov: peak Dec: peak Reserve your season
IT & MSP Steady year-round; reserve for projects or coverage gaps. Jan: steady Feb: steady Mar: steady Apr: steady May: steady Jun: steady Jul: steady Aug: steady Sep: steady Oct: steady Nov: steady Dec: steady Reserve your season
Data Centers & Colocation Steady year-round; reserve for audits or migrations. Jan: steady Feb: steady Mar: steady Apr: steady May: steady Jun: steady Jul: steady Aug: steady Sep: steady Oct: steady Nov: steady Dec: steady Reserve your season

Shaded months are typical peaks. Select a month for detail.

Your data, your call

Three residency levels. You choose where your data lives.

Storage and processing are different questions, so we answer both for each level.

  1. Level 1

    Keyed

    Your storage, your keys.

    Processing at BVE, storage under your key

    BVE’s hub does the processing. Your content is envelope-encrypted under a key you hold, and Anchor, the connector on your premises, does the retrieval, so raw content transits BVE’s network as little as possible.

  2. Level 2

    Tenant

    Runs inside your own cloud account.

    Everything inside your cloud account

    Anchor and its cache run inside your own cloud account. BVE’s hub schedules and supervises the work but never holds your data.

  3. Level 3

    Vault

    Nothing leaves your building.

    A physical appliance on your premises

    Strongbox is a physical appliance installed in your building. Processing, storage, and retrieval all happen there. Nothing leaves your building.

Anchor is the connector; Strongbox is the appliance. Both are covered in detail on the trust page. Independent security certification is in progress; the current status is stated there.

Supervised by people

Every placement has a named supervisor.

Crew members are AI staff. A person at Black Vault Engineering Group LLC is named on every placement, approves what needs approving, reviews the monthly scorecard, and can stop the work.

Approvals by risk class

Each role carries a risk class that fixes what it may do on its own and what waits for a person.

  • R0 Read-only
  • R1 Reversible internal writes
  • R2 External output, sent after human approval
  • R3 Irreversible / production, always human-approved

The suspend button

You or the supervisor can suspend any placement immediately from Front Office. The role stops acting the moment it is suspended, and only a person can lift it. No ticket, no waiting for a review cycle.

Back Office is the agency console where the supervisor works the same controls.

Ready when you are

Request crew for your next season.

Tell us the work and the window. We come back with the roles, the residency level, and a quote.